General

EasyCatalog in Japanese

We have localised EasyCatalog into Japanese. This is included in the standard version which can be downloaded from our Website. For local support please contact or reseller: http://www.vpj.co.jp/product/easycatalog/index.html/

How do a get an invoice?

For purchases made via our Webstore you can reprint the original invoice via our After-Purchase Services site 24 hours a day at https://store.esellerate.net/support. Just log on using the email address from the order and the order ID, and the option to print the invoice will appear on the next page after logging on.

I’ve just updated my Mavericks and am receiving a -2003 error when I try to activate

The latest Mavericks update has changed some system file permissions that can sometimes cause a -2003 error when activating the software. This affects the Macintosh version of EasyCatalog only, and the latest version that is now available from our downloads page should fix this issue. After installation re-enter your existing license codes to activate.

Registering the InDesign Server version of EasyCatalog

Windows Only On Windows 64bit versions of Server you’ll need to register a DLL to activate the software. The installer from the link below will install and register the required component: Download Server Registration Component Registering EasyCatalog Server Serial license To register a license, call the register method on the easycatalogObject:

How much does support cost and how does it work?

All our support is free. You’re free to call us, although we prefer email as that gives us something to refer to if we need to support you in future, or if the person you’ve originally been working with isn’t available. If you have a specific project in mind for EasyCatalog, feel free to send […]